Terms and conditions of sale

Purpose and scope

1.1. These general terms and conditions of sale and of service (the "Terms") set out the reciprocal rights and obligations of ELECTROTECH BY NM (the "Contractor") and its customer (the "Customer") for any survey, supply, installation, renovation, commissioning, servicing, maintenance or repair concerning:

• electrical installations: new installations, renovation, bringing up to standard, consumer units, lighting, gate automation and control systems;
• thermodynamic systems: air-conditioning, reversible air-conditioning, air-to-water and air-to-air heat pumps, mechanical ventilation, replacement of heat generators;
• plumbing and sanitary work: bathrooms, sanitary appliances, towel radiators, supply and waste networks, connections;
• electric-vehicle charging infrastructure (IRVE): survey, supply, installation and commissioning of charging points;
• emergency repairs and call-outs on those same networks.

1.2. Services not provided. The Contractor does not carry out, and accepts no order for: commercial refrigeration installations (cold rooms, refrigerated display units and cabinets, process refrigeration units), electricity generation installations, the installation of photovoltaic panels and work on photovoltaic cells, geothermal or solar thermal work, or special or medical fluid networks. The electrical connection of photovoltaic panels installed by a third party remains possible.

For charging infrastructure, the qualification held covers stations with a maximum drawable power of 36 kVA or less: higher-power charging points and DC fast chargers fall outside the Contractor's scope.

1.3. These Terms apply to all Customers, whether consumers, non-professionals or professionals (private individuals, businesses, retailers, local authorities, managing agents and co-ownerships). Clauses expressly reserved for one of these categories are identified as such.

1.4. Service area. The Contractor works mainly in the Vosges (88) and Meurthe-et-Moselle (54) departments, within the Lunéville – Saint-Dié-des-Vosges – Gérardmer triangle. Any work outside this area is subject to prior agreement and, where applicable, to a mileage charge stated in the quotation or in the price list.

1.5. These Terms are provided to the Customer before the contract is concluded, in accordance with articles L.111-1 and L.221-5 of the French Consumer Code and article L.441-1 of the French Commercial Code. They are attached to or incorporated by reference into every quotation, permanently available on this page, and referred to on every invoice.

1.6. Enforceability. Any order, signature of a quotation, payment of a deposit or start of performance accepted by the Customer constitutes full acceptance of these Terms, to the exclusion of any other document and in particular of the Customer's own purchasing terms, unless expressly agreed in writing by the Contractor.

For public contracts or works governed by an AFNOR standard (NF P 03-001), the specific contract documents prevail over these Terms.

Definitions

• Consumer: any natural person acting for purposes outside their commercial, industrial, craft, professional or agricultural activity (introductory article of the French Consumer Code).
• Non-professional: any legal entity not acting for professional purposes, for example a co-owners' association.
• Professional: any natural or legal person acting for purposes within their business activity.
• Off-premises contract: a contract concluded in the simultaneous physical presence of the parties at a place that is not the Contractor's business premises, in particular at the Customer's home (art. L.221-1 of the French Consumer Code). The vast majority of the Contractor's contracts fall into this category.
• Quotation: a detailed priced offer which, once signed, constitutes a contract for works.
• Additional work: any service not provided for in the original quotation.
• Acceptance of the works: the act by which the Customer declares acceptance of the works, with or without reservations (art. 1792-6 of the French Civil Code).

Contract documents and order of precedence

3.1. The contract consists of the following documents, in decreasing order of precedence:

1. the signed quotation and any amendments;
2. the attached drawings, diagrams, calculation notes and technical data sheets;
3. these Terms;
4. the applicable unified technical documents (DTU) and standards.

3.2. In the event of conflict, the higher-ranking document prevails. Verbal exchanges, e-mails or messages not incorporated into a signed contract document do not bind the Contractor.

Pre-contractual information, quotation and survey

4.1. Free of charge. The survey visit, needs assessment and preparation of the quotation are free of charge and without obligation, unless the Customer is told otherwise before the visit: detailed thermal studies, complex sizing calculations and surveys of occupied premises are charged at €190 excl. VAT, deducted from the cost of the works if the quotation is signed.

4.2. Mandatory quotation. In accordance with the French order of 24 January 2017 on price transparency for repair, servicing and maintenance services in the building and home-equipment sector, a detailed quotation is provided to the Customer before any work begins. It states in particular: the date of issue, the identity of the parties, the place of performance, the exact nature of the work, an itemised breakdown of quantities and prices for each service and product, the hourly labour rate, travel costs where applicable, the total amount excluding and including VAT together with the VAT rate, the period of validity of the offer, and whether the quotation is free or chargeable.

4.3. Price list. Hourly labour rates including VAT, the way time is counted, any fixed prices and travel costs are displayed at the Contractor's premises and published on the price list of this site, in accordance with articles 2 and 3 of the aforementioned order.

4.4. Validity. Unless stated otherwise, a quotation is valid for 30 calendar days from its date of issue. Beyond that, the Contractor is no longer bound by the prices quoted, in particular where the cost of equipment and refrigerants has changed.

4.5. Construction waste. In accordance with art. D.541-45-1 of the French Environment Code, the quotation states the estimated total quantity of waste generated, the sorting and removal arrangements, the collection points planned and the estimated associated costs. The disposal slip is provided to the Customer on request.

4.6. Documents attached to the quotation. The following are provided with the quotation: these Terms, the certificate of ten-year liability insurance and — for off-premises contracts — the model withdrawal form set out in the annex.

4.7. Accuracy of information. The quotation is based on the information and the condition of the premises reported by the Customer. Any inaccuracy, concealment or inability to inspect concealed parts of the installation (buried conduits, embedded networks, insulation, false ceilings) may give rise to a revised quotation.

Formation of the contract

5.1. The contract is formed on the date the Contractor receives the quotation, dated and signed by the Customer with the handwritten words "bon pour accord", together with the deposit provided for in article 9 where applicable.

5.2. Electronic signature of the quotation, within the meaning of articles 1366 and 1367 of the French Civil Code, has the same evidential value as a handwritten signature.

5.3. For off-premises contracts, a dated and signed copy of the contract, containing all pre-contractual information and the withdrawal form, is provided to the Customer on paper or, with their agreement, on a durable medium (art. L.221-9 of the French Consumer Code).

5.4. Right to decline. The Contractor reserves the right to decline an order on legitimate grounds: unavailability of equipment, technical incompatibility, a previous unpaid invoice, a site presenting an uncontrollable risk, or work outside the scope of its qualifications.

Prices, VAT and price revision

6.1. Prices are expressed in euros and stated both excluding and including VAT on the quotation. For consumer Customers, the price including VAT prevails.

6.2. Unless stated otherwise, the price includes: supply of the equipment described, labour, travel within the service area, commissioning, removal of construction waste and cleaning of the work area. Travel is therefore included in the price of any work carried out within the service area, whether quoted works or an emergency call-out; its indicative value is shown in the price list for information only and is not charged in addition. The following are charged: mileage beyond the service area, and a call-out at which no work could be carried out because of the Customer (article 11.1).

6.3. Unless expressly stated, the price does not include: masonry, chasing and making good, redecoration, plastering, tiling or floor and wall coverings, scaffolding or platform work, ground surveys, connection charges levied by the public distribution network operator, Consuel fees, administrative authorisations and co-ownership charges.

6.4. VAT rates. The rates applied are those in force on the invoice date:

The reduced rate is applied solely on the Customer's declaration; before work begins the Customer provides the Contractor with the reduced-VAT certificate confirming that the conditions are met. If the declaration proves inaccurate, the Customer is liable for the additional tax and any penalties claimed from the Contractor by the tax authorities, and undertakes to reimburse them on first demand.

This area changes quickly: the order of 13 July 2026 extends the 5.5% rate to certain fixed reversible air-to-air heat pumps meeting performance, connectivity and environmental criteria, while boilers running on fossil fuels have been subject to the standard rate since 1 March 2025. The applicable rate is determined case by case when the quotation is prepared.

6.5. Revision. For works whose performance extends over more than 3 months from signature, or in the event of a change in the VAT rate, an increase of more than 10% in equipment prices or a supply shortage, prices may be revised after written notice to the Customer. Consumer Customers may then cancel the contract free of charge within 15 days of that notice, with work already carried out remaining payable.

6.6. Obvious error. An obvious pricing error (input, decimal or quantity error) does not bind the Contractor, who informs the Customer without delay and submits a corrected quotation which the Customer is free to accept or refuse.

Additional work and variations

7.1. Any request for a variation or additional service, and any technical constraint discovered during the works (non-compliant installation, presence of asbestos or lead, dilapidated network, unexpected structure), is the subject of a written supplementary quotation signed before the work is carried out.

7.2. In a genuine emergency endangering people or property, the Contractor may carry out the strictly necessary work after obtaining the Customer's agreement by any means (telephone, text message, e-mail), confirmed in writing as soon as possible.

7.3. Additional work extends the original completion time accordingly.

7.4. Cancellation or postponement by the Customer. If the Customer cancels after the withdrawal period has expired and before work has begun, the deposit paid is retained by the Contractor as fixed compensation, without prejudice to reimbursement of specially ordered non-returnable equipment. If the Customer postpones less than 7 days before the agreed date, costs incurred (equipment delivered, downtime, equipment hire) are charged against supporting documents.

Financial assistance and subsidy schemes

8.1. No RGE qualification. The Contractor does not hold the RGE qualification (Reconnu Garant de l'Environnement). Consequently, the work it carries out does not qualify for any subsidy conditional on using an RGE-certified contractor, in particular: MaPrimeRénov' and its pathways, Energy Savings Certificates (CEE, including the "coup de pouce" bonuses), the interest-free eco-loan, and most local and regional energy-renovation subsidies aligned with that criterion.

8.2. Prior information. This is brought to the Customer's attention before the quotation is signed whenever the project concerns equipment that might qualify for assistance (heat pump, heating system, ventilation). Customers who wish to benefit from these schemes are advised to have the work concerned carried out by an RGE-qualified company; the Contractor says so plainly and does not try to dissuade them.

8.3. Schemes not conditional on RGE qualification. The following remain available, subject to the conditions specific to each scheme and to any changes:

• the reduced VAT rates of 10% and 5.5% under articles 279-0 bis and 278-0 bis A of the French Tax Code, which are not conditional on RGE qualification (article 6.4 of these Terms);
• the tax credit for installing an electric-vehicle charging system, which requires installation by an IRVE-qualified professional — a qualification the Contractor holds;
• assistance that carries no condition as to the installer's qualification.

8.4. No guarantee. The Contractor does not guarantee eligibility, the amount, or the actual award of any subsidy, all of which depend on the decisions of the funding bodies and on the Customer's own circumstances (income, age of the dwelling, occupancy status, equipment performance). Refusal, reduction or late payment of a subsidy is neither grounds for suspending payment nor grounds for terminating the contract, unless a condition precedent is expressly stated in the quotation.

8.5. The Customer provides the supporting documents needed for their applications and remains solely responsible for the accuracy of their declarations.

Payment terms

9.1. Standard payment schedule, unless otherwise stated in the quotation:

9.2. Consumers — off-premises contracts. In accordance with article L.221-10 of the French Consumer Code, the Contractor may not receive any payment or consideration before a period of seven days has elapsed from the conclusion of an off-premises contract. This prohibition does not apply, in particular, to urgent maintenance or repair work at the Customer's home expressly requested by them, limited to the spare parts and work strictly necessary to deal with the emergency.

9.3. Accepted means of payment: bank transfer (bank details shown on the invoice), cheque payable to ELECTROTECH BY NM, and cash up to the legal limit of €1,000 for a Customer resident in France for tax purposes (art. L.112-6 of the French Monetary and Financial Code).

9.4. Payment of the balance: on receipt of invoice, and at the latest 15 days after it is issued. Between professionals, the agreed period may not exceed 60 days from the invoice date, or 45 days end of month if expressly stipulated (art. L.441-10 of the French Commercial Code).

9.5. Late payment — professional Customers (art. L.441-10 of the French Commercial Code):

• late-payment interest payable as of right, without prior formal notice, from the day after the due date, at the European Central Bank refinancing rate in force on 1 January or 1 July plus 10 percentage points — that is 12.40% per year for the second half of 2026, updated each half-year;
• a fixed recovery-costs indemnity of €40 per overdue invoice (art. D.441-5 of the French Commercial Code), without prejudice to further compensation against supporting documents where actual costs are higher.

9.6. Late payment — consumer Customers: after formal notice has remained unsuccessful for 15 days, sums due bear interest at the statutory interest rate applicable to debts owed by private individuals, plus any judicial recovery costs. No disproportionate penalty clause is applied to consumers.

9.7. Suspension. If an instalment is not paid when due, and after formal notice has remained without effect for 15 days, the Contractor may suspend performance of the works without that suspension being held against it or giving rise to any compensation for the Customer. Completion times are then extended by the duration of the suspension.

9.8. Set-off. No unilateral retention, set-off or deduction may be made by the Customer without the Contractor's prior written agreement, apart from the statutory retention provided for in article 12.5.

Retention of title

10.1. In accordance with articles 2367 et seq. of the French Civil Code, the equipment and materials supplied remain the property of the Contractor until the price has been paid in full, in principal and incidentals.

10.2. The risk of loss and damage, however, passes to the Customer as soon as the equipment is delivered to the site or installed. The Customer undertakes to insure it accordingly.

10.3. This clause does not affect the rules on accession to immovable property: where equipment is incorporated into the building, the claim relates, failing possible return, to the debt for the price.

Customer obligations and site preparation

The Customer undertakes to:

11.1. Provide free access to the site on the agreed dates, and to all necessary areas (plant rooms, roof spaces, crawl spaces, consumer unit, meter, common parts). Any call-out made impossible because of the Customer (absence, obstructed access, occupant away) is charged as an abortive call-out at €50 excl. VAT, in accordance with the price list.

11.2. Provide free of charge the electricity and water needed for the works, together with a parking space nearby and, if required, a secure storage area.

11.3. Clear and protect the premises: furniture, fragile items, valuables. The Contractor puts standard site protection in place but cannot be held liable for damage to property left in place despite its warning.

11.4. Obtain prior authorisations: consent of the owner or landlord, approval of the co-owners' general meeting, prior declaration of works, planning permission, highway permits, distribution network operator's approval. Obtaining these authorisations is the Customer's sole responsibility, unless a written mandate is given to the Contractor.

11.5. Provide diagnostics and information on the presence of asbestos, lead or any other hazard (DTA, DAPP, pre-works survey). If none is provided, or if such material is discovered by chance, the Contractor immediately stops the works; asbestos or lead removal is at the Customer's expense and entrusted to a qualified company, with the completion time suspended accordingly.

11.6. Report concealed buried or embedded networks (pipes, cables, underfloor heating). Failing that, the Contractor cannot be held liable for damage caused to those networks.

11.7. Provide the documents required to benefit from reduced VAT rates and financial assistance.

11.8. Be present or represented at acceptance of the works.

Timescales, performance and acceptance

12.1. Timescales. The dates and completion times stated in the quotation are indicative unless expressly stated to be firm. They run from the latest of the following dates: signature of the quotation, expiry of the withdrawal period, receipt of the deposit, obtaining administrative authorisations, or the satisfaction of any condition to be met by the Customer.

12.2. For consumer Customers, and in accordance with articles L.216-1 et seq. of the French Consumer Code, the Contractor states a date or maximum period for performance. If it is exceeded, the Customer may, after requiring the Contractor to perform within a reasonable additional period and failing performance, terminate the contract by registered letter or in writing on a durable medium; sums paid are then refunded within 14 days.

12.3. Grounds for extension. The following in particular suspend the completion time: weather making performance dangerous or technically impossible, force majeure, delays or failures of suppliers and carriers, strikes, default by the Customer or by another trade, additional work, unforeseen technical discoveries, and administrative delays (network operator, Consuel, co-ownership).

12.4. Acceptance. Acceptance is pronounced jointly, in the presence of the Customer and the Contractor, and recorded in a dated and signed acceptance report stating any reservations (art. 1792-6 of the French Civil Code). Taking possession of the premises or using the installation without written reservation within 8 days constitutes tacit acceptance.

12.5. Reservations. Reservations are recorded in the report and cleared by the Contractor within a reasonable period, normally 30 days. Until they are cleared, the Customer may retain a sum proportionate to the cost of the reserved work, up to 5% of the contract amount. Unjustified refusal to accept the works entitles the Contractor to have completion recorded by any means or to apply to the court.

12.6. Documents provided on acceptance: operating and maintenance instructions for the equipment, manufacturers' warranty certificates, consumer-unit schedule, certificate of compliance where applicable, refrigerant intervention record, and waste disposal slip on request.

Technical provisions specific to each activity

13.1 Electrical installations

• Work is carried out in accordance with standard NF C 15-100 and good practice in force on the day of performance.
• Consuel: for any new installation, any connection to the public network or any complete renovation, a certificate of compliance endorsed by CONSUEL is required. The related costs are borne by the Customer unless stated otherwise in the quotation. The Contractor prepares the file; the time taken and the outcome of the inspection are matters for CONSUEL and cannot be attributed to the Contractor.
• Bringing an installation up to standard is carried out only within the scope described in the quotation. Work on part of an existing installation neither validates nor takes responsibility for the rest of the installation, whose condition is reported to the Customer in writing if it presents a risk.
• Any necessary power cuts are announced to the Customer, who takes appropriate precautions (computer backups, freezers, medical equipment, alarms, remote monitoring systems).

13.2 Air-conditioning, heat pumps and ventilation

• Refrigerant handling operations (vacuum pull-down, charging, recovery, leak testing, commissioning) are carried out exclusively by certified personnel, under capacity certificate no. 58373 category I issued to the Contractor by QUALICLIMAFROID, in accordance with articles R.543-75 et seq. of the French Environment Code and Regulation (EU) 2024/573 on fluorinated greenhouse gases. An intervention record is drawn up and given to the Customer for each operation, and quantities are declared as required by the regulations.
• Sizing. The study is based on the building characteristics declared by the Customer (areas, ceiling heights, insulation, orientation, occupancy, existing emitters). Manufacturers' stated performance figures (COP, SCOP, SEER) are measured under standardised conditions; energy savings and the temperatures achieved depend on factors outside the Contractor's control (quality of insulation, occupant behaviour, weather conditions, electricity tariff) and cannot constitute an obligation of result, unless a separate written quantified commitment is given.
• Mandatory servicing. Thermodynamic systems with a nominal output between 4 and 70 kW must be serviced by a professional at least every two years (art. R.224-44 et seq. of the French Environment Code). Systems over 70 kW are subject to periodic inspection. Failure to service may void the manufacturer's warranties and is the Customer's sole responsibility.
• Commissioning equipment supplied by a third party. The Contractor may commission equipment it has not supplied; its liability is then strictly limited to the operations it performs, excluding the design, sizing, quality and installation of the equipment.
• Noise and siting. The siting of outdoor units is agreed with the Customer. It is for the Customer to check compliance with the co-ownership rules, local planning rules and neighbourhood noise regulations (art. R.1336-4 et seq. of the French Public Health Code).

13.3 Plumbing and sanitary work

• Work is carried out in accordance with the applicable DTU standards, in particular DTU 60.1 and 60.11.
• The Contractor does not guarantee the condition of existing pipework, whether embedded or not visible, nor the behaviour of a dilapidated network after repressurisation.
• Leak detection: unless stated otherwise, this service is charged on a time basis and constitutes an obligation of means; removing coverings or masonry elements as required for the search is at the Customer's expense and does not include restoring them to their original condition.
• Water quality (hardness, aggressiveness) and the upkeep of suitable treatment are the Customer's responsibility; problems caused by limescale or corrosion are excluded from contractual guarantees.

13.4 Electric-vehicle charging points (IRVE)

• The Contractor holds the IRVE qualification issued by Qualifelec (certificate no. 168722, index PIRVE1), required for installing charging infrastructure with a power output above 3.7 kW (decree no. 2017-26 of 12 January 2017). This qualification covers stations with a maximum drawable power of 36 kVA or less; above that, and for DC fast charging, the Contractor does not intervene.
• Actual charging power depends on the subscribed power at the delivery point, the existing installation and the vehicle. Changing the subscribed power or the connection is a matter for the distribution network operator; the related timescales, conditions and costs are beyond the Contractor's control and are borne by the Customer.
• In a co-ownership, an individual installation falls under the "right to a socket" (art. L.353-12 and R.353-1 et seq. of the French Construction and Housing Code): the Customer is responsible for notifying the managing agent and observing the objection period.
• Interoperability with supervision software, access badges and third-party mobility platforms is guaranteed only if expressly provided for in the quotation.

13.5 Emergency repairs and call-outs

• The initial telephone diagnosis is indicative and is not a commitment as to the cause of the fault or the cost of the repair.
• Repair call-outs are charged on a time basis, every hour started being payable in full, with any applicable surcharges for Saturdays, Sundays, public holidays and night work, in accordance with the price list. Travel is included within the service area; outside it, mileage is charged in accordance with the same price list.
• The Customer is informed that they may keep any parts, components or appliances replaced (order of 24 January 2017). Failing a request made before the intervention, those parts are taken away by the Contractor for recycling.
• Repair work is an obligation of means: the Contractor does not guarantee the immediate resolution of a fault whose origin can only be identified after dismantling or work by a third party.

Right of withdrawal (consumer Customers)

14.1. In accordance with article L.221-18 of the French Consumer Code, a consumer Customer who has concluded an off-premises or distance contract has 14 calendar days in which to exercise their right of withdrawal without giving reasons and without penalty. This period runs from the day after the contract is concluded for services, or from receipt of the goods where equipment alone is supplied.

14.2. How to exercise it. The Customer notifies their decision using the model form set out in the annex to these Terms, or by any unambiguous statement sent by post to ELECTROTECH BY NM, 150 chemin de la Tramoulée, 88470 Saint-Michel-sur-Meurthe, France, or by e-mail to contact@my-electrotech.fr. Keeping proof of dispatch is recommended.

14.3. Refund. The Contractor refunds all sums paid at the latest within 14 days of being informed of the decision to withdraw, using the same means of payment as the Customer used, unless expressly agreed otherwise (art. L.221-24).

14.4. Early performance at the Customer's request. If the Customer wishes performance to begin before the end of the withdrawal period, they make an express request on paper or on a durable medium (art. L.221-25). If they subsequently withdraw, they pay the amount corresponding to the service actually provided up to the point their decision was communicated, in proportion to the total agreed price.

14.5. Statutory exceptions to the right of withdrawal (art. L.221-28 of the French Consumer Code). The right of withdrawal cannot be exercised in particular for:

• urgent maintenance or repair work at the Customer's home expressly requested by them, limited to the spare parts and work strictly necessary to deal with the emergency;
• the supply of goods made to the Customer's specifications or clearly personalised (bespoke equipment, specifically configured equipment);
• services fully performed before the end of the period, where performance began with the Customer's prior express agreement and acknowledgement that the right of withdrawal would be lost;
• goods which, after delivery and by their nature, are inseparably mixed with other items.

14.6. The right of withdrawal does not apply to professional Customers, except in the case provided for in article L.221-3 of the French Consumer Code (a professional employing five staff or fewer, under an off-premises contract whose subject matter falls outside their main activity).

Guarantees

15.1. Guarantee of perfect completion — 1 year (art. 1792-6 of the French Civil Code). For one year from acceptance, the Contractor makes good defects noted in the acceptance report or notified in writing after acceptance, except those resulting from normal wear or abnormal use.

15.2. Guarantee of proper working order of separable equipment — 2 years (art. 1792-3 of the French Civil Code).

15.3. Ten-year guarantee — 10 years (art. 1792 et seq. of the French Civil Code). It covers damage that compromises the soundness of the works or renders them unfit for their purpose. It is backed by policy Allianz Solution BTP no. 64396130 taken out with Allianz IARD, within the limits and for the activities described in the preamble (art. L.241-1 and L.241-2 of the French Insurance Code). A current certificate is attached to the quotation.

15.4. Statutory guarantee of conformity (art. L.217-3 et seq. of the French Consumer Code). Where the service includes the sale of goods to a consumer Customer, the Customer benefits from the statutory guarantee of conformity for 2 years from delivery, applied free of charge by repair or replacement at their choice, under the conditions laid down by law.

15.5. Guarantee against hidden defects (art. 1641 et seq. of the French Civil Code). The Customer may bring an action within 2 years of discovering the defect (art. 1648) and obtain either a refund of the price against return of the goods, or a price reduction.

15.6. Manufacturers' commercial warranties. Equipment also benefits from its manufacturer's own warranty, the duration and conditions of which appear on the documents provided at acceptance. These commercial warranties do not replace the statutory guarantees, which apply in any event.

15.7. Exclusions. The following are excluded from the Contractor's contractual guarantees, without prejudice to statutory guarantees of public policy: normal wear; lack of servicing or failure to follow maintenance recommendations and instructions; modifications, repairs or connections made by the Customer or a third party; damage of external electrical origin (power surge, lightning, public network fault); frost, exceptional weather and natural disasters; use not in accordance with the purpose of the installation; vandalism; use of non-compliant consumables, parts or refrigerants.

15.8. Spare parts. The Contractor passes on to consumer Customers the information provided by the manufacturer regarding the period of availability of spare parts essential to the use of the equipment (art. L.111-4 of the French Consumer Code).

Liability

16.1. The Contractor has an obligation of means for diagnosis, repair, fault-finding and advisory services, and an obligation of result as to the compliance of the works it carries out with good practice and applicable standards.

16.2. Towards professional Customers, the Contractor's liability, on all grounds combined other than personal injury, gross or wilful misconduct and statutory guarantees of public policy, is limited to the amount excluding VAT of the contract concerned, and excludes indirect loss: loss of operations, loss of turnover, loss of data, loss of goods, and commercial or reputational harm.

16.3. Towards consumer Customers, no limitation of liability is enforceable to the extent that it would create a significant imbalance within the meaning of article L.212-1 of the French Consumer Code. Only statutory exclusions and those arising from the Customer's fault or the act of a third party apply.

16.4. The Contractor cannot be held liable in the event of: abnormal or non-compliant use of the installation; intervention by a third party after acceptance; lack of servicing; a defect in an existing installation not taken on by the Contractor and reported to the Customer; failure of the public distribution network; failure by the Customer to meet the obligations set out in article 11.

16.5. Scope of insurance cover. The Contractor's guarantees operate within the limits of its insurance policy:

• covered activities: those listed in the preamble (codes 2710, 2116 and 1910), excluding in particular electricity generation, the installation of photovoltaic panels and work on photovoltaic cells, geothermal and solar thermal techniques, and special or medical fluids;
• location: mainland France and the French overseas departments and regions;
• project size: works subject to compulsory insurance whose total construction cost excluding VAT for all trades, including design and inspection fees, as declared by the client, does not exceed €15,000,000; works not subject to compulsory insurance whose total construction cost does not exceed €7,500,000 excl. VAT and where the Contractor's own contract does not exceed €1,500,000 excl. VAT;
• techniques: works of current technique within the meaning of the policy, that is carried out using traditional or standardised processes (NF DTU, NF EN, professional rules accepted by the C2P, RAGE 2012) or non-traditional processes benefiting from a valid ATE, ETE with DTA, ATec, favourable ATEx or "green" Pass'innovation.

The Contractor does not accept orders for works exceeding this scope without first obtaining a written extension of cover from its insurer. The Customer is informed, before signature, of any service that would fall outside it.

16.6. Force majeure (art. 1218 of the French Civil Code). Neither party is liable for failure to perform its obligations in the event of an event beyond its control which could not reasonably have been foreseen and whose effects cannot be avoided by appropriate measures. If the impediment is permanent, the contract is terminated by operation of law, with work already performed remaining payable.

Subcontracting and co-activity

17.1. The Contractor may entrust all or part of the performance to a qualified and insured subcontractor, in compliance with French Act no. 75-1334 of 31 December 1975. It remains solely liable to the Customer for the proper performance of the works.

17.2. Where several trades work alongside one another, the Contractor is liable only for its own services. Delays or defects attributable to third-party contractors cannot be held against it and extend the timescales accordingly.

Safety, waste and the environment

18.1. The Customer undertakes not to enter the work area and to keep children and animals away from it while work is in progress.

18.2. The Contractor sorts and removes waste arising from its works to approved collection points, on the terms and for the cost stated in the quotation (art. L.541-21-2-3 and D.541-45-1 of the French Environment Code). The disposal slip is provided to the Customer on request.

18.3. Removed equipment (boilers, cylinders, sanitary appliances, refrigerant-containing equipment) is disposed of through the appropriate regulated channels. Refrigerants are recovered and treated in accordance with the applicable regulations.

Personal data

19.1. The data collected (identity, contact details, site address, technical information, billing data) is processed by ELECTROTECH BY NM as data controller, for the purposes of preparing quotations, performing the contract, invoicing, monitoring guarantees, meeting legal obligations and regulatory traceability.

19.2. Legal bases: performance of the contract or of pre-contractual measures (art. 6.1.b GDPR), compliance with legal obligations — accounting, tax, refrigerants, ten-year liability (art. 6.1.c), and legitimate interest in managing the customer relationship (art. 6.1.f).

19.3. Indicative retention periods: unsigned quotations, 3 years; customer files and accounting records, 10 years (art. L.123-22 of the French Commercial Code); records relating to works subject to the ten-year guarantee, 10 years from acceptance; refrigerant intervention records, for the period laid down by the applicable regulations.

19.4. The Customer has rights of access, rectification, erasure, restriction, objection and portability (arts. 15 to 22 GDPR), exercisable at contact@my-electrotech.fr. They may lodge a complaint with the CNIL, 3 place de Fontenoy, TSA 80715, 75334 Paris Cedex 07, France — www.cnil.fr.

19.5. Full details of processing are set out in the privacy policy.

References, photographs and intellectual property

20.1. The Contractor may photograph completed works for reference, technical documentation and promotional purposes (website, social media, sales material). Such use is subject to the Customer's prior written agreement, given via the dedicated box on the quotation, and revocable at any time without reason.

20.2. Photographs are taken in such a way that the Customer cannot be identified and the property cannot be precisely located, unless separately and expressly agreed.

20.3. Studies, diagrams, drawings, calculation notes and sizing provided to the Customer remain the intellectual property of the Contractor. Providing them does not transfer any rights; any reproduction or use to have the work carried out by a third party is prohibited without written authorisation and may give rise to a charge for the study at the current rate.

20.4. The trade mark, logo and content of the my-electrotech.fr site are protected (art. L.122-4 of the French Intellectual Property Code).

Complaints and consumer mediation

21.1. Prior complaint. Any complaint must be sent to the Contractor in writing (by post or e-mail to contact@my-electrotech.fr), describing the problem precisely and enclosing any relevant documents. The Contractor undertakes to acknowledge receipt within 5 working days and to provide a reasoned reply within 15 working days.

21.2. Mediation (art. L.612-1 and L.616-1 of the French Consumer Code). After a prior written approach and failing a satisfactory reply within two months, consumer Customers may refer the matter free of charge to the consumer mediator covering the Contractor.

Membership of a consumer mediation scheme: in progress. The Contractor, registered on 6 February 2026, is currently completing its membership of a mediation body listed by the French Commission for the Assessment and Control of Consumer Mediation (CECMC). The designated mediator's contact details will be published on this page as soon as membership takes effect, and provided to any Customer requesting them at contact@my-electrotech.fr. In the meantime, consumer Customers retain all their rights: prior complaint to the Contractor (article 21.1), recourse to the European online dispute resolution platform (article 21.3), referral to a consumer association or to the competent court (article 23.3).

21.3. The Customer may also use the European online dispute resolution platform: ec.europa.eu/consumers/odr.

21.4. Recourse to mediation is optional and does not prevent proceedings before the courts.

Termination of the contract

22.1. In the event of a serious breach by either party of its obligations, not remedied within 15 days of formal notice by registered letter with acknowledgement of receipt having remained without effect, the other party may terminate the contract by operation of law (art. 1224 et seq. of the French Civil Code).

22.2. The following in particular constitute a serious breach by the Customer: non-payment of an instalment, persistent refusal of access to the site, absence of the necessary authorisations, or unjustified refusal to accept the works.

22.3. Where termination is attributable to a professional Customer, work carried out and equipment ordered remain payable, plus compensation of 10% of the amount excluding VAT of the unperformed balance as a penalty clause. This penalty clause does not apply to consumer Customers.

Governing law and jurisdiction

23.1. These Terms and all contracts they govern are subject to French law, including where the Customer is established outside France.

23.2. Professional Customers: failing an amicable settlement, any dispute falls within the exclusive jurisdiction of the Commercial Court of Épinal, including where there are several defendants, third-party proceedings or urgent applications.

23.3. Consumer Customers: the Customer may bring proceedings, at their choice, before the court of their place of residence at the time the contract was concluded, that of the place of performance, or any court with territorial jurisdiction under the French Code of Civil Procedure (art. R.631-3 of the French Consumer Code). No jurisdiction clause is enforceable against them.

Miscellaneous

24.1. Partial invalidity. If any clause of these Terms is declared void, unlawful or unenforceable, it is deemed unwritten and the remaining clauses retain full force.

24.2. No waiver. The Contractor's failure to rely on a clause does not constitute a waiver of its right to rely on it subsequently.

24.3. Entire agreement. These Terms, the signed quotation and its annexes constitute the entire agreement between the parties.

24.4. Amendment of the Terms. The Contractor may amend its Terms at any time. The applicable version is the one in force on the date the quotation is signed, provided or brought to the Customer's attention on that date.

24.5. Evidence. The Contractor's computer records, e-mails and electronically signed documents are admissible as evidence between the parties.

24.6. Language. Where these Terms are translated, only the French version is authoritative.